Declaration on accessibility
Applicable requirements
Schulze Heimtierbedarf endeavours to make its digital offerings accessible to all people. We are continuously working to improve user-friendliness and comply with the applicable accessibility standards. Our aim is to make our website available in accordance with the requirements of the German Accessibility Improvement Act (BFSG). This accessibility statement applies to the website https://portapet.de/en/ and was created on 17/06/2025.
Service description
PortaPet is an online shop for pet supplies in German and English. Consumers can find there:
Premium food for dogs and cats (dry, wet and speciality food) Snacks, drinking fountains, bowls, litter and care products Toys, training equipment, transport bags and clothing & accessories Special offers and themed worlds (e.g. ‘Puppies’, “Kittens”, ‘% Deals’)
All products can be ordered around the clock, conveniently delivered to your home and returned within the statutory periods.
Conformity status
Konformitätslevel der Website: WCAG 2.0 AA
Conformance level of the website: WCAG 2.0 AA
Partially compliant: Some areas of the website do not yet fully comply with accessibility standards.
Valuation method
Schulze Heimtierbedarf used the following method to evaluate the website: Self-assessment: The assessment was carried out internally by the company itself.
Fulfilment of accessibility requirements
The following accessibility requirements have already been taken into account and successfully implemented in the design and development of this website:
- Keyboard operation: The website can be controlled entirely via the keyboard so that people who cannot use a mouse can also operate it without any problems.
- Screen reader compatibility: The website uses a correct heading structure and meaningful ALT texts so that screen readers can interpret them. This means that this information is also available to users with visual impairments.
- Contrast: Texts and graphics have sufficient contrast to the background, which improves readability for people with visual impairments.
- Comprehensible language: The website uses clear and simple language, short sentences and comprehensible expressions.
- Forms: Forms on the website are clearly labelled and provide understandable instructions, making them easy to use for people with cognitive impairments.
- Videos: Videos on the website provide subtitles and audio descriptions so that they are accessible to people with hearing or visual impairments.
- Alt texts: The website has meaningful alt texts for all images, which are correctly interpreted by the screen reader so that users with visual impairments can fully perceive the information.
- Buttons: All buttons are clearly labelled so that they are clearly recognisable for screen reader users and the accessibility of the website is guaranteed.
Additional requirements fulfilled
- Our software for purchase cancellations, provided by the company uptain GmbH, is currently not yet barrier-free. This will be added shortly.
Feedback and contact persons
You can reach our contact person for accessibility using the following contact details:
Schulze Heimtierbedarf GmbH
For the attention of Tatjana Teke
Osterkamp 11
32457, Porta Westfalica
+49 5731 98200-42
t.teke@portapet.de
Market surveillance authority
The federal states have agreed to set up a joint market surveillance authority to implement the Accessibility Reinforcement Act. The basis for this is a state treaty that provides for the establishment of a central authority based in Saxony-Anhalt. The authority - expected to be called the "Market Surveillance Centre of the Federal States for the Accessibility of Products and Services" - will be responsible for monitoring accessible products and services in future. The state treaty still needs to be ratified by the federal states before it can begin its work. As soon as ratification is complete, the details of the market surveillance authority will automatically be included in the accessibility declaration.
