Shipping costs and delivery time:

You can shop in our online shop portapet.de without a minimum order value. Exceptions to this may be special discount campaigns. From an order value of EUR 30.00 (incl. VAT after deduction of all discounts) we deliver free of charge within Germany. We are also happy to deliver internationally. From EUR 40.00 value of goods (incl. VAT after deduction of all discounts) we also deliver to Austria without shipping charges.

The shipping costs for DHL parcels (net prices plus 19% VAT) for domestic and international orders can be found in the following list: Prices for parcel shipping

Postage costs depend on the quantity and weight of the goods. Please note that separate delivery and shipping conditions apply to retailers. The regular delivery time within Germany is 1-3 working days. Delivery to other countries may take longer depending on the delivery address.

Bulky items and pallets are usually shipped by a forwarding agent. Depending on the payment method, shipping method and public holidays, the above delivery time may vary and may take longer.

For deliveries within Germany, we ship your goods with DHL. Only in exceptional cases with UPS.

You will receive a consignment number in advance by e-mail, which you can use to call up the current consignment status at any time. If the expected delivery date announced there does not suit you, you can change it conveniently and free of charge with a click. You can also specify a drop-off location or preferred neighbours if you wish. The DHL terms and conditions apply.

Please note: From the 5th parcel (from 124 kg), shipping is by pallet due to quantity. Please contact us directly regarding the additional costs incurred by you in this case, we will determine the corresponding amount for you.

Our selection of payment options

Choose from various secure payment methods when purchasing. With us, you have the option of paying quickly, conveniently and securely with PayPal. Or you can simply pay by prepayment, direct debit or credit card or on account.

Please note: We reserve the right not to offer certain payment methods in individual cases.