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Send us an e-mail at info@portapet.de or contact us by phone. You can reach us Monday-Friday from 7:30 am - 4:00 pm calling +49 5731 98200-0 or within Germany the free hotline 0800 7678222. 

If you are already registered for our online shop, please have your customer number and where applicable the order number ready. You find these in your account respectively under "My account" and "My orders". That way we can process your request faster.

We look forward to you contacting us.