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Shipping

Shipping Costs and Delivery Time:

In our online shop portapet.de you can buy without minimum order value. From an order value of 25.00 EUR (including VAT and after deduction of all discounts) we deliver free of shipping costs within Germany. We also supply internationally. From 40.00 EUR value of goods (including VAT and after deduction of all discounts) we deliver free of charge to Austria.

The respective terms of delivery and payment for these and other nations are listed below in a table. The shipping costs depend on the quantity and weight of the goods.

Please note that distributors have separate delivery and shipping conditions.

 

Delivery time:

Dear customer,
due to the ongoing Corona pandemic, there may currently be delays in processing and shipping your order. Thank you for your understanding!

The delivery time within Germany is 1-3 working days. Deliveries to other countries may take more time depending on the delivery address.
Bulky items and pallets are usually shipped by a forwarder. Here delivery time and shipping costs may vary accordingly.
Depending on the payment method, shipping method and due to holidays, the delivery time may differ.

 

Delivery service:

For deliveries within Germany, you can choose whether you want to have your goods shipped by DHL or UPS. Please note: In exceptional cases, we reserve the right to adjust the shipping service.
For deliveries with DHL, you will receive a shipment number beforehand by email, with the help of which you can get information on the current shipment status at any time. If the anticipated delivery date announced there does not suit you, you can easily change it by clicking on it. You can also specify a storage location or preferred neighbor if you wish. The terms and conditions of DHL apply here.

 

Shipping Costs DHL:

 

 ** prices exclusive of VAT

Please note: For deliveries to certain countries or regions, shipping costs may differ from the table. If you wish a delivery with another service provider, there may be an additional charge. We kindly ask for your understanding!

 

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